casino plus Privacy Policy — How Your Personal Data Is Protected

When you register for a casino plus account, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued identification number as required under Philippine law. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP). When you use our platform, we automatically gather technical data including your device type, operating system, IP address, and session activity logs to help us maintain platform security and improve your experience. We may collect location data at the point of registration to verify that you are accessing the platform from within the Philippines, in line with our licensing obligations. All information collected is limited to what is strictly necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

casino plus uses your personal data primarily to operate and manage your account, process transactions, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and service updates — these communications are essential and cannot be opted out of while your account remains active. Your transaction history and identity information are used to comply with anti-money laundering obligations and the requirements of the Philippines' Data Privacy Act of 2012 (Republic Act 10173). We may use aggregated, anonymised data about how members use the platform to improve our games, features, and overall service quality — this data cannot be used to identify you individually. If you have opted in to marketing communications, we may use your email address or mobile number to send you relevant promotions; you can withdraw this consent at any time by contacting our support team through the details on the FAQ page.

casino plus does not sell, rent, or trade your personal data to any third party for their own marketing purposes — full stop. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies when presented with a valid legal request. If casino plus undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will always notify you of any material change to how your data is shared, and you will have the opportunity to exercise your rights before any such change takes effect.

We retain your personal data for as long as your casino plus account remains active and for a period of five years after account closure, in line with the record-keeping requirements under Philippine financial regulations and anti-money laundering laws. Transaction records are kept for the minimum period required by law and are then securely deleted or anonymised. If you request deletion of your account and there is no outstanding legal obligation requiring us to retain your data, we will process your request within thirty days and confirm deletion in writing. Technical logs such as IP address records and session data are retained for a shorter period — typically ninety days — for security monitoring purposes only. Once the applicable retention period has expired, your data is permanently deleted from our systems using industry-standard secure erasure methods.

casino plus uses industry-standard encryption protocols — including TLS (Transport Layer Security) — to protect all data transmitted between your device and our servers, ensuring that your personal and financial information cannot be intercepted in transit. Our servers are hosted in secure data centres with strict physical and logical access controls, and access to personal data is restricted to authorised personnel who require it to perform their job functions. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our members. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities within the timeframes required by law. We strongly encourage you to use a strong, unique password for your casino plus account and to enable any additional security features available in your account settings.

Under the Philippines' Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, which is the purpose of this policy. You have the right to access a copy of the personal data we hold about you, and to request correction of any inaccurate or incomplete information. You may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. You have the right to object to the processing of your personal data for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team through the details listed on the FAQ page and we will respond within the timeframe required by applicable law.

casino plus uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how members interact with our services so we can continue to improve them. Essential cookies are required for the platform to operate and cannot be disabled — these include session cookies that keep you logged in during your visit. Analytical cookies help us understand which features are most popular and where members encounter difficulties, allowing us to prioritise improvements. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of the casino plus platform.

casino plus may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or best practices in data protection. When we make material changes, we will notify you by email or through a prominent notice on the platform at least fourteen days before the changes take effect. The effective date at the top of this policy will always reflect the date of the most recent update. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before the new policy takes effect; any data already collected will continue to be handled in accordance with the version of the policy that was in force at the time of collection, subject to applicable law. We encourage you to review this page periodically to stay informed about how we protect your information.